Free playbook · 2026 edition

The 2026 Video Playbook for marketing and sales teams.

What's working in video for marketing, sales, and testimonials right now, plus the exact plays to turn customer stories into your highest-performing content.

Read time12 minutes
Inside9 chapters + a scorecard
ByHappyClient

Trusted by teams at Telenet, Combell, Optioryx and Willow

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00Why we made this

Video stopped being optional. Most teams just haven't caught up yet.

Every team knows video works. Far fewer have a system for actually producing it, especially the kind that earns trust: real customers, telling real stories, on camera.

We've made hundreds of these videos for teams across Belgium and beyond. This report pairs the numbers shaping video in 2026 with the plays we've watched work in the wild, so you can skip the expensive lessons and start collecting stories that sell.

No fluff, no 40-page slog. Skim the stats, steal the plays, score your team at the end.

AK
The HappyClient team
Gathered from interviews with 50+ marketing and sales experts.

What's inside

01The state of video in 2026
02Why video testimonials win
03Video for marketing & social
04Video for sales
05Reviews & user-generated video
06How to collect testimonials remotely
07AI in video production
08Distribution: where video pays off
09Measuring the ROI of video
Scorecard: how video-ready are you?

Includes three tools you can use today: ROI calculator · Untapped-potential finder · Team scorecard

01The landscape

Video isn't a channel anymore. It's how buying happens.

In 2026, your customers would rather watch 90 seconds than read 900 words. Video moved from the marketing nice-to-have to the default way people decide what to trust and what to buy.

91%

of businesses now use video as a marketing tool

Industry benchmark

89%

of people say a video convinced them to buy a product

Industry benchmark

82%

of all consumer internet traffic is now video

Industry benchmark

87%

of marketers say video delivers a positive ROI

Industry benchmark

How buyers want to learn about a product
Preferred format when researching something new
A short video
73%
A text article
11%
A webinar
9%
An infographic
4%
A sales call
3%

If a picture is worth a thousand words, a customer on camera is worth a thousand sales calls.

The teams winning in 2026 aren't making more ads. They're capturing more proof, then putting real people in front of the people they're trying to convince.

Start collecting customer stories today

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